The period for objecting to collections made by 3D or virtual POS through online collection system is 10 business days. Our company will assess and notify the customer within seven business days of the cardholder’s application for cancellation return. Our company works on the basis of on the spot payment. Demands made 10 business days after the invoice date will not be taken into consideration.

Protection of Personal Data

https://europepayment.eliteworldhotels.com.tr  protects all personal data received from customers during membership or when carrying out transactions using the highest existing electronic and physical security systems, hidden in an environment that can be viewed only by approval of the authorized personnel or the user, when required. This information is used only within the scope of the laws of the Republic of Turkey and international laws. Our company pledges and guarantees that personal data will not be made public, published, or shared in any way by third parties without the user’s prior consent. https://europepayment.eliteworldhotels.com.tr  reserves the right to use general user information other than personal data for information purposes, promotion or proposals provided that the user has given prior approval. 

Security of Payment Data

The online security department formed within the body of https://europepayment.eliteworldhotels.com.tr  controls our customers’ identification and address data. The department contacts customers when required and takes precautions to prevent, for instance, illegal credit card fraud. https://europepayment.eliteworldhotels.com.tr  has a 256bit security certificate. The credit card data given during the transactions athttps://europepayment.eliteworldhotels.com.tr  are transferred independently from the website to the contracted banks’ systems by a 256 bit SSL encrypting protocol provided by Globalsign. The bank enquires about the credit card data. The customer is immediately notified of the result of the enquiry and the payment is completed. The entered card data is transferred directly to the bank. All the transactions are conducted between the customer and the bank. As the data cannot be viewed or archived by the website in any way, third parties cannot access the data. The padlock picture on the bottom, right corner of the page shows that the page is encrypted by SSL and secured.

SECURITY WARNING

Credit card data is generally stolen in physical environments. Therefore, using credit cards in restaurants, etc. and giving credit card numbers to other people are not advisable. In cases of credit card theft or use of the card without permission, the bank that issued the credit card must be notified immediately.

If https://europepayment.eliteworldhotels.com.tr  uncovers a case of credit card fraud, it notifies related banks and the cardholder. When shopping online, the user should verify the accuracy of the address and telephone information on the website and check the telephone number of the customer service, if necessary. 

https://europepayment.eliteworldhotels.com.tr 

Provincial courts and enforcement offices are authorized to resolve all disputes, arising from the implementation of this contract.

ELİTE WORLD İTHALAT İHRACAT TURİZM İNŞ. TİC. LTD. ŞTİ. PERSONAL DATA PROTECTION RESERVATION INFORMATION TEXT

This Information Text relates to the processing of personal data from Customers/Guests, who are natural persons, intending to use the services provided by our Company Elite World İthalat İhracat Turizm İnş. Tic. Ltd. Şti., resident at the address Kocatepe Mahallesi Şehit Muhtar Caddesi No:40 Beyoğlu Istanbul and acts in the capacity of Data Controller. It is prepared by our Company to fulfill the obligation of information under the Personal Data Protection Law No. 6698 (PDPL) and the applicable legislation. Our company’s personal data protection policies are available at the address www.eliteworldhotels.com.tr. Processing is defined as any operation which is performed upon personal data such as recording, storage, preservation, alteration, adaptation, disclosure, transfer, retrieval, making available for collection, categorization pursuant to Article 3 of PDPL.

A. METHOD OF AND LEGAL GROUNDS FOR COLLECTING PERSONAL DATA
The personal data, acquired when our potential guests/customers make applications on their own free will at the Website Reservation Module, Website Meeting Portal, Online Meeting portals, Landing Page and through our domestic and overseas agencies in order to receive Our Company's services and/or share their personal data during phone calls with the front offices and reservation units of our hotels or when they fill in secure payment forms via payment links as required, are collected by Our Company, as the "Data Controller", and processed for the legal purposes of drawing up and fulfilling the requirements of the agreement.

B. PURPOSE OF PROCESSING OF PERSONAL DATA
Your personal data will be processed by our Company under the terms and purposes of processing personal data stipulated in Articles 5 and 6 of PDPL for the purposes noted below.
1. To receive reservation requests,
2. To keep financial and accounting records,
3. To make refunds,
4. To establish communication for Request and Complaint handling,
5. To improve our Company’s Service Processes and enhance its service quality,
6. To keep the Customers/Guests in the Consented Database informed of advertisements, promotions, campaigns and promotions included in our Company’s portfolio,
7. To ensure Customer Satisfaction,
8. To execute legal processes in cases of legal disputes,
9. To fulfill all other legal obligations,
 
C. TO WHOM PERSONAL DATA CAN BE TRANSFERRED AND FOR WHAT PURPOSES?

Our company takes utmost care to process personal data in line with the "need to know" and "need to use" principles, with required data minimization, technical and executive safety measures in place. Personal data is only transmitted to third persons in compulsory cases. Your personal data is processed by the relevant units of our Company within the framework of the personal data processing terms and purposes stipulated in Articles 8 and 9 of PDPL, and shared with third persons for the following purposes.
1. Legally competent public and private agencies and organizations such as Courts, Prosecution Offices, or Police Departments, upon request, for the purpose of carrying out the related activities as per the applicable legislation;
2. Our Company’s lawyers in the case of a legal dispute, and competent government agencies and private entities such as the Courts, Public Prosecutors, or the Police Department, for the purpose of protecting legal interests of our Company,
3. Our Company’s business partners providing marketing and advertising services for the purpose of keeping customers in the consented database informed of the terms of marketing, advertising and campaign, following such terms, and collecting and responding to complaints, and

D. PERSONAL DATA OWNER’S RIGHTS
Personal data owner “Related Person” may raise their following rights and requests under Article 11 of the Personal Data Privacy Law, by duly filling in the Application Form available at the address www.eliteworldhotels.com.tr. Pursuant to Article 11 of the PDPL No. 6698, everyone is entitled to file an application to our Company acting as a data controller for the following:
(1) Everyone can exercise the following rights by applying to the data controller:
a) To find out whether their personal data has been processed,
b) If their personal data has been processed, to request information in relation to this,
c) To learn the purpose of processing of the personal data and whether such data is used in accordance with the intended purpose;
ç) To learn the third parties at home or abroad, to whom personal data has been transferred;
d) To request rectification in the case that personal data is processed incompletely or inaccurately;
e) To request deletion or destruction of personal data within the framework of the terms stipulated in Article 7 of Law No. 6698;
f) To request notification of the third parties to whom personal data has been transferred, about the operations performed as per sub-paragraphs (d) and (e);
g) To object to the outcome of a result against the person by analyzing processed data exclusively through automatic systems,
ğ) To request the remedy of losses in the event that said person incurs losses due to the illegal